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We have over 30,000 customer reviews, with a company rating of 4.8 out of 5. To see our latest customer reviews, please visit our reviews page:
Simply add your item to cart to the value of £100 or more and you'll see free delivery automatically applied in cart.
Please note: This offer applies to Mainland UK delivery addresses. Scottish Highlands, Scottish Isles and other out of zone addresses are excluded from this offer and will attract a surcharge. See our Standard Delivery Charges for more information.
When you create an account you will receive free loyalty points, which can be redeemed immediately. You can also receive points by making a purchase, referring a friend, liking us on social media and reviewing our products.
Our customer service team are on hand Monday to Friday (9am to 5pm) to answer your questions, using the number given above (01782 566666). Alternatively you can submit a support ticket on our Frequently Asked Questions page.
Our customer service team are on hand Monday to Friday (9am to 5pm) to answer your questions. On a mobile phone simply click the call now button below or dial using the number given above (01782 566666).
All refunds must be made to the credit or debit card used to make the payment at the time of purchase. We endeavour to make all refunds to your credit card or PayPal account within 2 working days of receiving the refunded items.
Please note, this does no include your bank's processing time.
On the date the refund is completed, we'll send you an e-mail message confirming the date, amount, and payment details.
If you placed an order using a credit or debit card then the amount of the refund will be sent to your credit or debit card statement within 3 to 5 working days.
Terry's Fabrics is required to process all refunds to the original payment method applied when you placed your order.
This regardless of whether the payment card used has no expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account, but we may require additional information from you in order to do this.
In the event this is not possible our customer service team will make suitable alternative arrangements.
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information, see Your Statutory Rights.
If you are cancelling your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item(s) and the cost of sending the item to you as follows:
If 6 business days have passed since you received a refund confirmation e-mail, please contact us.
We will confirm the return status and provide a refund reference number, which your bank can use to track the payment.
Returned or rejected refunds will be reissued by Bank Transfer or Gift Certificate. We may require additional information from you in this regard.