FAQs / Contact Us

Do you sell your fabric as a curtain or blind?

We have recently made it possible to order our fabrics as made to measure curtains, roman blinds, cushions and tiebacks. If we have stock of the particular fabric that you'd like to order then we will be able to turn that fabric into a made to measure item for you.

To check if this option is available you just need to look on the product page of the fabric you are interested in. On the product page you should see options for Fabric, Curtains, Blinds and Accessories. Simply select Curtains or Blinds, enter the size you require and then press Calculate Price to receive a price. Under the Accessories option we also have Tiebacks and Cushion Covers available.

If the above options are not available on the fabric product page then unfortunately we can't make that fabric into curtains or blinds at present.

However, if you're interested in roman blinds then we offer roman blind kits here, which can be used alongside fabric to make your own roman blind. This option may be of use if you having any crafting or sewing experience. If so here is a guide which you may find useful.

Are fabrics sold as a continuous length?

Yes, all of our fabrics are supplied in a single continuous length. So for example, if you order 12 metres of fabric then you will receive a continuous length of fabric with no joins that is 12 metres long.

For longer lengths of fabric (more than 25 metres) then your order may come in two pieces. If this will be an issue for your project then please contact us before placing your order.

Can fabric be bought in half metres?

Unfortunately we only sell our fabrics in full metres, so you would need to round up to the nearest metre when ordering one of our fabrics. For example, if you need 2.5 metres then please order 3 metres instead. We're sorry for any inconvenience this may cause.

How much fabric do I need?

Calculating how much fabric you need for your project can be quite tricky. That is why on the product page of all of our fabrics we have a fabric calculator that makes this really simple for you.

If you follow the steps on this calculator and enter your required curtain or roman blind sizes, then the calculator will take into account fabric width, pattern repeats, joins and hems to give you an accurate measurement of how much fabric you will need.

To delve further into the extact way that this calculator works we also have this comphrehensive guide on how to measure for fabric.

View Guide

When will a product be back in stock?

In the event that a product is out of stock we endeavour to show a stock due date on the product page. This date comes directly from the supplier and is the best, most relevant and most up to date information we have regarding when a product will be back in stock.

Should a stock due date not be available on the product page, then unfortunately the supplier hasn't given us a date for the product in question. In that case on the product page there will be the option to be notified when the item is back in stock. If you enter your email address and press the submit button then you will receive an email when the product is available to order.

How to measure for made to measure

As you can imagine or may know from experience, a lot can go wrong when measuring for curtains or blinds. It is very easy to measure from the wrong place, to not take into account window recess or to round incorrectly. All of which can cause you to get a curtain or blind that is too long or too short. So to make it a little easier, we have created a series of measuring guides and video tutorials. These can be found by pressing the button below:

View Guides

How to measure for blinds

When measuring for blinds it is very easy to measure from the wrong place, to not take into account window recess or to round incorrectly. All of which can cause you to get a blind that is too long or too short. So to make it a little easier, we have created a series of measuring guides and video tutorials. These can be found by pressing the button below:

View Guides

How long will my blind take to arrive?

Normally our made to measure blinds ship in 10-14 working days, however we endeavour to display accurate dispatch estimates on all of our made to measure items. These estimates are provided directly from our manufacturing parters, so vary from product to product. So for the most accurate estimates please look at the product page of the item you would like to order.

How long will my curtains take to arrive

Normally our made to measure curtains ship in 10-14 working days, however we endeavour to display accurate dispatch estimates on all of our made to measure items. These estimates are provided directly from our manufacturing parters, so vary from product to product. So for the most accurate estimates please look at the product page of the item you would like to order.

How to I buy curtains tape?

If you are looking to purchase eyelet curtain tape then we have a curtain tape collection on our site. This can be found by pressing the button below. On this page you will see different types of tape, including eyelet tape:

View Tape

How does your eyelet tape work?

Our eyelet tape and rings are designed to work as a pair. The eyelets are single sided and clip into the tape. The eyelets are therefore not suitable for use without our tape, or any other tape. Please press the button below to see the instructions for use of our eyelet tape

View Instructions

Can I order samples of ready made items?

Unfortunately, we do not offer samples of our ready made curtains, blinds or other ready made products. These items are all covered by our no quibble refund guarantee so that in the event they are not acceptable you can return them for a full refund.

We only offer samples of our fabrics, made to measure curtains and made to measure blinds. You can order up to 8 samples free of charge.

Simply navigate to the item you are interested in. If samples are available for that product, you will see a button marked "Free Sample" on the page. Select this option and the sample will be added to the shopping basket.

Request all the samples you require in this way, and once you have selected all you need, select checkout, where you will be prompted to enter your details. Once you have successfully completed this section, you will receive an order confirmation, and your samples will be shipped in a day or two.

How do I measure for ready made curtains?

If you look at the product page of the ready made curtains you'd like to buy, then you should see a Size Calculator button. If you click on this button, follow the instructions and enter your sizes then you will be given an accurate suggestion on what size to order. This really is the simplest way to ensure you order the correct curtain size for your window.

However we also have a very useful guide to measuring for ready made curtains. This guide covers where to measure, how to ensure measurements are accurate and how to take into curtain fullness and required finished position. This guide can be found by pressing this button:

View Guide

When will a product be back in stock?

In the event that a product is out of stock we endeavour to show a stock due date on the product page. This date comes directly from the supplier and is the best, most relevant and most up to date information we have regarding when a product will be back in stock.

Should a stock due date not be available on the product page, then unfortunately the supplier hasn't given us a date for the product in question. In that case on the product page there will be the option to be notified when the item is back in stock. If you enter your email address and press the submit button then you will receive an email when the product is available to order.

How to bend tracks for a bay window

Like many others you may be wondering what tracks we supply that are suitable for bay windows? You will be pleased to know that all our tracks are suitable, however some are better than others. So to help you with bending our tracks we have a handy guide that demonstrates how each track differs and which tracks are more suited to bay or bow windows. This guide is available by pressing the button below:

View Guide

Can tracks be fitted to a ceiling?

The simple answer is yes. All of our tracks support multiple fixing types. Each manufacturer provides universal brackets suitable for Face Fix and Top Fix already in the packaging. If you require more information then please press the button below to view our help guide that goes into a little more detail. It covers the benefits of fitting to the ceiling compared to a wall and potential issues you may face by choosing this option.

View Guide

Which spare do I need for my track?

Broken glider? Missing end stop? Bracket deteriorated and snapped? These are normal issues you may face with PVC track components. Over the years plastic becomes brittle from too much exposure from the sun. Good news, we carry plenty of spare track parts from leading manufacturers including companies known as Swish and Harrison & Drape. to find the right spare part for your needs please press the button below and read our helpful guide on track spares.

View Guide

How do I measure for curtain poles?

If you look at the product page of the curtain pole you'd like to buy, then you should see a Size Calculator button. If you click on this button, follow the instructions and enter your sizes then you will be given an accurate suggestion on what size to order. This really is the simplest way to ensure you order the correct curtain pole size for your window.

However we also have a very useful guide to measuring for curtain poles. This guide covers where to measure, how to ensure measurements are accurate and how to take into excess finial dimensions. This guide can be found by pressing this button:

View Guide

How to measure for curtain tracks

If you look at the product page of the curtain track you'd like to buy, then you should see a Size Calculator button. If you click on this button, follow the instructions and enter your sizes then you will be given an accurate suggestion on what size to order. This really is the simplest way to ensure you order the correct curtain track size for your window.

However we also have a very useful guide to measuring for curtain tracks. This guide covers where to measure, how to ensure measurements are accurate and how to take into window dimensions. This guide can be found by pressing this button:

View Guide

How deep are curtain tracks?

We offer a fantastic range of tracks from leading manufacturers including Swish, Harrison & Drape and Fineline. Each of these manufacturers has different track depths so before placing an order it is worth reviewing the tracks available to see whether they are right for your window. As each manufacturer has a different track depth we have therefore made a handy guide to track depths, to ensure you get the right sized track for your needs. This guide can be found by pressing the button below.

View Guide

How to join curtain tracks together

If you're choosing a PVC Track such as Swish Sologlyde, Swish Deluxe or Harrison & Drape Standard Drape, you will notice they come in select sizes varying from 120cm up to 250cm. If your window is wider than 250cm, then don’t panic, all our PVC tracks can be joined together. Just purchase two tracks, plus one of our joining splices and your set to go. However for aluminium tracks things are a little different, so it is worth taking a look at our guide on this topic by pressing the button below. This guide goes into a little more depth and offers more advice on how to join two tracks together.

View Guide

How do I report a fault with an item?

In the unlikely event you have an issue with a product you have received from us, we will of course try and rectify this as quickly as we can. If you have a smartphone or other camera, it is very useful if you can photograph the problem and provide us with as much information as possible.

How do I report a missing item from my order?

In the unlikely event you have items missing from your order, the first thing to do is to ensure that you have checked the following help articles.

Missing fabric orders

• Most questions about fabric orders arise because we roll fabric lining on the outside of orders to protect the fabrics, and at first glance it looks like only lining has been delivered
• Before contacting us we suggest that you unroll all of your order, and make sure that the items you are looking for are not contained inside

Missing curtain & bedding orders

• Sometimes when we are shipping multiple items we have to use large packaging. All our packing stations are required to barcode verify order dispatch, and also are monitored by CCTV so we can achieve the highest standards possible, to ensure we dispatch all items in an order

Missing pole orders

• Most problems with pole orders are with accessories or pole finials, as most customers only open one end of the long boxes we use (so don't see the full contents of the box). So before contacting us please ensure that all packaging has been opened to ensure the item is not tucked away
• Please also check how many packages there should be in the delivery, as often we have to ship in two boxes and the 2nd parcel may not have arrived yet. In this case please contact the carrier directly to see if they have the 2nd parcel, and if so they will be able to arrange delivery.

Missing custom made curtain and blind orders

• Most of the problems with custom made orders, is that customers sometimes do not open all of the packaging. Some orders come wrapped in tissue paper and can hide smaller items like tie backs, so before contacting us please ensure that all packaging has been opened to ensure the item is not tucked away
• Please also check how many packages there should be in the delivery, as often we have to ship in two boxes and the 2nd parcel may not have arrived yet.In this case please contact the carrier directly to see if they have the 2nd parcel, and if so they will be able to arrange delivery.

The item I ordered has broken, can you replace it?

In the unlikely event you have an issue with a product you have received from us, we will of course try and rectify this as quickly as we can. If you have a smartphone or other camera, it is very useful if you can photograph the problem and provide us with as much information as possible.

Do you send samples?

Yes, we can send samples of all our fabrics, our extensive range of made to measure curtains and made to measure blinds. If samples are available for a product there will be a "Free Sample" button on the product page.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 8 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon.

Please be aware, if you order more than 8 samples then you may have to pay a shipping surcharge. This also applies if you place multiple orders and exceed the 8 sample limit over consecutive orders. This quota of 8 free samples resets should you make a purchase.

Can I order samples over the phone?

In order to ensure you order, and receive the correct samples, all samples requests must be submitted online.

The reason for this is that when you receive your samples in the post, you will also receive the product codes for the product, so that should you wish to order the fabric, you will be able to order the correct design and colour to match the sample.

Also, if you are a registered user on our website you can log into your account and look at your order history, which will show you the samples you previously ordered.

Is there a limit on how many samples can I order?

To help you make the right choice before ordering our fabric or made to measure items you can order upto 8 samples completely free. In most cases, we've found that this is sufficient to allow our customers to make a decision when buying our products.

Please be aware, if you order more than 8 samples then you may have to pay a shipping surcharge. This also applies if you place multiple orders and exceed the 8 sample limit over consecutive orders. This quota of 8 free samples resets should you make a purchase.

How do I order samples from your website?

To order samples from our website, simply browse through our selection until you find the item you like. If there are samples available you will see a “Free Sample” button.

To order a sample click on the "Free Sample" button and a sample will then be added to the shopping basket. There is a maximum amount of 8 samples we can supply for free.

When you have selected all the samples you require, click “Checkout” and complete your order details.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 8 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon.

Please be aware, if you order more than 8 samples then you may have to pay a shipping surcharge. This also applies if you place multiple orders and exceed the 8 sample limit over consecutive orders. This quota of 8 free samples resets should you make a purchase.

Free shipping is not showing when I add to basket

When your order qualifies for free shipping this will be automatically displayed on the checkout page under the shipping options. Free shipping is only available to mainland UK. Other areas such as Scottish highlands etc additional surcharges may apply.

If you think your order qualifies for free shipping please check the items on the order to ensure that they all qualify for this, and that the delivery address is within our designated free shipping area. Alternatively you can contact us and we will be able to assist you.

Can I cancel my order?

Yes, you may be able to cancel your order providing that the order has not been dispatched, or the production process has not begun.

Made to measure items that have already gone into production may not be eligible for cancellation, and the same applies for fabric orders that have already been cut. So if you have ordered a made to measure curtain, blind or fabric then we will need to check with our manufacturing partners before confirming whether a cancellation is possible. For more information please see our returns information regarding made to measure and fabric items.

Can I add to my order?

If we have not dispatched your order then it may be possible to add to your order.

However we can only add non custom items to your order. If we are able to add items, we will hold your order, and add on the items you require. We will then email you to let you know we have added the items to your order and send you a link from our website asking you to pay any balance owing, or we will refund any overpayment.

If there is a balance to pay, as soon as you have paid that balance, you must reply to our original email to confirm this, and we will release your order for processing.

Please note that if your order has been dispatched we will be unable to amend or add to your order and you will need to place a fresh order.

What is my order number?

If you have made a purchase but are unsure of your order number, then all you need to do is login to your account by pressing the button below. Once logged in, a list of previous purchases (and order numbers) can be found on the page.

Should you not have an account then please create an account by pressing the button below. Please use the email address that you used to place your order. Once you've done that any orders you have made in the past (using that email address) will be saved to your new account and you will be able to find the order number for any purchase that you have made with that email address.

Account Login

How do I get a VAT receipt?

The amount of VAT charged on your order will be shown on your invoice which will delivered with your goods. Alternatively you can login to your account and print off a VAT receipt using the steps below.

1) Please press the button below to login to your account. If you checked out as a guest then please create an account and you will then be able to see your order history.

2) Once logged in you will then see all of your previous orders. Please click on the order ID for the order you require a VAT receipt for.

3) Then press the Download Invoice button, your invoice will then be downloaded to your device.

4) You can then print this invoice.

Account Login

How do I create an account?

To create an account simply press the button below and follow the instructions on how to create a new account.

Create Account

How do I change my account details?

Should you need to change your email address then you will need to contact us, using the form below.

What payment methods do you accept?

Klarna Pay In 3

• By choosing Klarna during checkout your purchase is sliced into 3 equal card payments. The first payment is collected when the order is shipped. The remaining two will be automatically collected in 30 and 60 days. No fees, no interest and no credit check. No impact on your credit score.

Amazon / Google / Apple

• If you have an Amazon, Google Pay or Apple Pay account then you can use fast checkout at Terrys using these methods as well. To use these methods then simply log into your Amazon/Google/Apple account on your browser or device when visiting our site. You should then see an extra button for one of these methods next to the add to basket button on the product page, as well as on the basket and checkout page.

PayPal

• Alternatively orders less than £125 in value can be paid using PayPal. If you have a PayPal account you can use your bank account or card to pay for your order. If you are paying via PayPal please ensure that your delivery address is confirmed and verified as we reserve the right to cancel orders with unconfirmed addresses as a security precaution to protect both you and ourselves from fraudulent transactions

Credit/Debit Card

• You can pay for any orders made online with us using a debit or credit card. Your payment details are processed by our secure payment gateway which will ensure that your details are kept safe and secure. This payment method accepts most major credit and debit cards. You'll be presented with a list of accepted cards at the payment gateway. Please note that we only accept UK registered cards

How do I get a VAT receipt??

The amount of VAT charged on your order will be shown on your invoice which will delivered with your goods. Alternatively you can login to your account and print off a VAT receipt using these steps:

1) Please click this link to login to your account. If you checked out as a guest then please create an account and you will then be able to see your order history.

2) Once logged in you will then see all of your previous orders. Please click on the order ID for the order you require a VAT receipt for.

3) Then press the Download Invoice button, your invoice will then be downloaded to your device.

4) You can then print this invoice.

Reclaimng VAT for Channel Islands

Currently we are not part of the Retail Export Scheme, and so unfortunately are not able to refund VAT on overseas and Channel island purchases. Should you wish to reclaim VAT then you would need to enquire how you can do this directly with HMRC.

Shipping address

We are currently only able to ship to addresses in mainland UK. We are therefore currently unable to ship to destinations outside these areas.