Poles & Tracks
- By Room
- About Us
For your information we display the amount of stock we are holding on the product page
If you see either a number of items in stock, or simply In Stock this means that we have these items on hand in our warehouse and they can be shipped out the same day if you order before 2.00pm*
Where your basket consists of all stocked items we display the option to select a next day delivery service. If you have ordered your item before the daily cut off time your order will be delivered next working day!*
* 24 hour carrier service does not deliver on Saturday, Sunday or bank holidays. Place your order by 2.00pm for the order to be dispatched same day.
Simply add your item to cart to the value of £100 or more and you'll see the free shipping automatically applied in cart.
Please note that some exclusions apply, see below:
Free shipping is not available on items that require a two-man delivery service (such as large furniture items).
This offer applies to Mainland UK shipping addresses. Scottish Highlands, Scottish Isles and other out of zone addresses are excluded from this offer and will attract a surcharge. See our Standard Shipping Charges for more information.
Choose your return delivery method:
Collect+ is an online parcel returns service where you arrange the return online and then drop your parcel off at your nearest shop that accepts Collect+ parcels (usually a local convenience store).
Using this service our Collect+ contract insures your return against damage. Please note that the Collect+ has restrictions to the maximum dimensions and weights of parcels.
Larger items (such as curtain poles) will most likely be too long to be sent via this method so please ensure you have ticked all the correct boxes above to use the correct return method.
We can arrange our courier, FedEx, to collect parcels that you wish to return.
This option means that we will request FedEx to collect the parcel from a specified address to return back to us. Usually this option is for larger items, which will take 3-4 days to reach us.
Alternatively you are free to return items to us via a courier or delivery service of your choice (e.g. Royal Mail) and the above options are only our recommended services.
Should you choose to use an alternative courier we advise that you use a tracked service to ensure both ourselves and you can confirm that we have received the return safely.
Also be aware that not all courier services may be insured against damage as standard.
Sorry – We are unable to provide a collection service from this region with our carriers
We cannot provide a return service with our carriers, but this link will help you to search for a carrier who can. Search for carrier service from Ireland to Mainland UK
Once you have selected and booked a carrier service for your parcel – please follow the self return method
The product type you have selected requires a pre-authorisation for return:
Print and complete your return form
Please post the item(s) to the address below:
Terrys Fabrics Returns Processing
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle under Lyme,