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We have over 30,000 customer reviews, with a company rating of 4.8 out of 5. To see our latest customer reviews, please visit our reviews page:
Simply add your item to cart to the value of £100 or more and you'll see free delivery automatically applied in cart.
Please note: This offer applies to Mainland UK delivery addresses. Scottish Highlands, Scottish Isles and other out of zone addresses are excluded from this offer and will attract a surcharge. See our Standard Delivery Charges for more information.
When you create an account you will receive free loyalty points, which can be redeemed immediately. You can also receive points by making a purchase, referring a friend, liking us on social media and reviewing our products.
Our customer service team are on hand Monday to Friday (9am to 5pm) to answer your questions, using the number given above (01782 566666). Alternatively you can submit a support ticket on our Frequently Asked Questions page.
Our customer service team are on hand Monday to Friday (9am to 5pm) to answer your questions. On a mobile phone simply click the call now button below or dial using the number given above (01782 566666).
Choose your return delivery method:
Collect+ is an online parcel returns service where you arrange the return online and then drop your parcel off at your nearest shop that accepts Collect+ parcels (usually a local convenience store).
Using this service our Collect+ contract insures your return against damage. Please note that the Collect+ has restrictions to the maximum dimensions and weights of parcels.
Larger items (such as curtain poles) will most likely be too long to be sent via this method so please ensure you have ticked all the correct boxes above to use the correct return method.
We can arrange our courier, FedEx, to collect parcels that you wish to return.
This option means that we will request FedEx to collect the parcel from a specified address to return back to us. Usually this option is for larger items, which will take 3-4 days to reach us.
Alternatively you are free to return items to us via a courier or delivery service of your choice (e.g. Royal Mail) and the above options are only our recommended services.
Should you choose to use an alternative courier we advise that you use a tracked service to ensure both ourselves and you can confirm that we have received the return safely.
Also be aware that not all courier services may be insured against damage as standard.
Sorry – We are unable to provide a collection service from this region with our carriers
We cannot provide a return service with our carriers, but this link will help you to search for a carrier who can. Search for carrier service from Ireland to Mainland UK
Once you have selected and booked a carrier service for your parcel – please follow the self return method
The product type you have selected requires a pre-authorisation for return:
Print and complete your return form
Please post the item(s) to the address below:
Terrys Fabrics Returns Processing
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle under Lyme,