Technical Issues

Older browsers may not work correctly with our site due to newer web technologies now available. So it might be worth downloading an alternative browser such as Google Chrome or Mozilla Firefox.

Should you still experience issues trying to complete your order then get in touch with our customer service team who will be happy to assist you.

To register an account with us you can either register before placing your order or register during the checkout process.

When filling out your details at checkout tick the "Create account for this email" box. This will then create an account for you when you have finished placing your order.

Alternatively you can register by clicking the Register link found on the "Your Account" box at the top right of our site. Simply fill out your details and click register.

If you experience problems registering your account this could be due to a number of reasons. It may be down to the browser version you are using. Older browsers don't always work correctly on modern sites as they were built before newer website technologies existed. Try using an alternative browser such as Google Chrome or Mozilla Firefox.

It may be down to the browser version you are using. Older browsers don't always work correctly on modern sites as they were built before newer website technologies existed. Try using an alternative browser such as Google Chrome or Mozilla Firefox.

Should you still be unable to add your address then try adding your address manually by clicking the "I cannot find my address" link and filling out your address manually. Be sure to enter your details correctly so that we can deliver the order to the correct address.

If you are still experiencing problems after trying the above steps then please contact us and we will be happy to assist you further.

If you cannot find your address using our postcode lookup service then you can enter your address manually. Simply click the "I cannot find address" link that appears after clicking the "Find Address" button and a popup window will appear with a form to enter your address manually.

Please ensure you enter your address details correctly so that we have the correct delivery and billing address.

In order to use the voucher codes we issue, you will need to be registered and logged in with a user account on our site before your voucher will work.

If you have a user account, then simply log in, navigate to the checkout page and enter your voucher code.

If you do not have an account, then first register and account, then proceed to the checkout and enter your voucher code.

Also note that voucher codes can only be used once, so if you have already used it previously then you will not be able to use it again.

Should your voucher code still not work after doing the steps above then contact us and we will help you further.