Terrys Fabrics Commendations | Blinds, Curtains and Fabric Retailer

At Terry's Fabrics Warehouse we pride ourselves on our level of service and customer care. You can find reviews of our products, service and overall customer experience on the following websites:

Review Centre

Trust Pilot



Please feel free to leave your own reviews. We always look to act effectively on feedback in order to further improve customer experience.

Below are a selection of letters received from our many satisfied customers.

H. G said...
I ordered some vertical blinds from you recently (they were delivered very shortly afterwards). Unfortunately the plastic wand was broken, so I rang to request a replacement. I am so grateful you resolved this immediately.
It is so refreshing - many companies once they have taken your money, are slow to resolve and problems which might arise.
I have recommended you in the past – I will do even more so now!

D. R said...
I am just writing to thank you very much for your absolutely fantastic service.

I made a mistake on my order, but you sorted it out at no extra cost - unbelievable these days. The gentleman who rang me (sorry, I had bad phone reception and did not catch his name), was very courteous and even thoughtto check that I had ordered the correct size lining as it was narrower than the curtain material I ordered. Impressive.

The goods arrived in perfect condition and I am very pleased with them all.

As I said before, I shall definitely be using you again (sorry!) and recommending you to my friends. Very many thanks again

C. S said...
Thankyou for your help with fabric samples and the speedy service. The material I ordered arrived and I am very pleased with it.
I have not come across for sometime, such a helpful and quick service and will recommend you without hesitation.
Thankyou once again.

Mr P. J said...
I placed an order with you last Tuesday morning and was able to track the order progress from you notifying me that the two roller blinds were ready for collection to delivery to our home on Wednesday afternoon!!!!!

Many thanks for your prompt and efficient attention and "Well done Parcelforce".

S. W said...
Thank you for your speedy delivery your goods have been received in excellent condition and I would recommend you to anyone.

G. B. said...
Hi,i would just like to say a big thank you to all the staff at your company for the great service,i ordered two curtain poles on Sunday evening and had them delivered today ( Tuesday ),once again many thanks.

P. E said...
Just to a note to say how impressed I am with the service you offer. I knew exactly what I wanted and was delighted to find it on your site for less than half the price in some retailers. I only placed my order on Wednesday evening and it was sitting on the doorstep when I came home tonight - most impressive !
I'm going to have the prettiest beach hut on the south coast !

L. J. W. said...
Thanks very much for my order which arrived today. Brilliant service!

E. M. said...
Just to say thank you for your prompt and speedy delivery. Also, to thank you for your quick response to the initial hiccup on my order. People are too quick to criticize nowadays, so I thought I would thank you. I would definitely buy from you again.

Mrs. J. W. said...
I recently placed an order for my curtains, quite a large and detailed order and I would like to stress what great members of staff you have working for you.
I have never come across a higher standard of service. Everyone I have spoken with have been extremely helpful and courteous, never rushing you, or making you feel that you are taking up too much of their time.
Additionally, the quality of the making, the aftercare and the advice given has made the process of buying curtains very pleasant and stress free.
I take every opportunity to recommend your business to family and friends and look forward to receiving my dining room curtains (my next order).
Please thank your staff for all their hard work, it's greatly appreciated and totally refreshing.

Mrs. A.G. of Eccleshall said...
A very quick note to say a HUGE Thank You for all your help with planning my new curtains!
I really, really appreciate all your help and advice, and am absolutely delighted with my curtains - in fact, I can't wait for the next lot!
I shall have absolutely no hesitation whatsoever in recommending you both to all my friends, and have already been giving your number out. (Don't worry too much, not all my friends are as mad as me!)

J. & D. of Staffordshire said...
Thank you very much for the excellent service and quality goods. After living in this house for nine years, it was well worth waiting for decent curtains. They are beautiful.
As a member of the Campaign for Courtesy, thank you for the polite and courteous service too! We will recommend you!

Mrs. M.P. of Staffordshire said...
Dear Sirs,
My husband and I are thrilled with the results and would like to pass on our thanks to all of your staff especially Mr. A. and Miss Ad.

P.R. of Newcastle-under-Lyme said...
Dear Adele,
I wish to thank you very much for the most professional way in which you helped me choose fabrics and designs for my curtains and blind.
I really appreciated your time, patience and honest advice you provided, to help me achieve the look I wanted in my home.
I would like to discuss another project with you. Once again, many thanks for all your valuable help.

L. & A.G. of Whitchurch said...
To all the staff at Terry's,
Thanks for your advice. All of our curtains look fantastic, we are really pleased with them.
Our 'house' is looking more like 'home' now.
Thanks again.

R. & A. W said...
We have just fitted the made to measure curtains that you have supplied and this is just a short note to say how delighted we are both with the service we have received and the finished product.
Delivery was within the quoted time and when we made a mistake about the specified width it was easily and quickly rectified.
The curtains have put the finishing touches to our newly decorated lounge and we have no hesitation in recommending you to our friends.

A. L said...
Hi, My curtains arrived today and I'm very pleased with them.
Thank you for your prompt response to my e-mail.

M. E said...
Hi Terrys fabrics. Just wanted to say a great big thankyou for the wonderful deal on the plazzo silk fabric and lining. They arrived today Monday. Fantastic service all round and I most certainly will be back for more fabric in the new year. All the very best to you.

B. H said...
Just writing to thank you for locating and sending the bracket which I have just received. What great customer service and thank you all so much for solving my dilemma.

S. W said...
Thank you so much for your help and assistance, it’s lovely to receive such outstanding, helpful customer service!!
Have a lovely holiday
Kind regards

R. L said...
I wanted to let you know the Roman blind fittings I ordered arrived only 2 days after I placed my order.

This is one of the fastest services I have ever received when buying over the net’.

Your site was excellent (particularly the instructions for making Roman Blinds and I think you can now could me as a loyal customer!


M. B said...
Dear Sirs,
I just wanted to write to say that this is the second time I have placed an order with you and had fantastic service both times. The made to measure black out blinds are just super, perfect fit and easy to install.
Many thanks, it is such a pleasure to experience service like this.

J. said...
Hi, thanks for reply, it does make a change to speak to someone who not only understands what you are saying, but also has the patience to explain things, and rings back when they say they are going (most people just don't bother), anyway thanks again for great service

L. M said...
Dear all at Terrysfabrics
Just a short email to express how fantastic your service has been. I ordered two pairs of curtains at 1.30pm yesterday. The first pair are up and look fantastic. Amazing quality and service. I will be telling all my friends.
Thanks again

A. H said...
Dear Sirs,

I would just like to pass on my congratulations to your business. Your website is clear and comprehensive, the fabric sampling service is quick, efficient and free, email enquiries are answered promptly, ordering is simple andorders arrive very quickly.

Overall you provide a superb service which I would recommend to anyone. I have never bought fabric over the internet before but it is easier than going to the shops because the samples allow you to compare with your current décor “In situ” which is so much easier than carting cushions or paint samples around the shops!.

My only suggestion for improvement would be for you to include sewing thread in your range of goods.


(a very satisfied customer)

B. C said...
Hi, just wanted to let you know that the voiles arrived today, Big Thankyou. Love the colour and hopefully they will look as good when hung. Cant tell you how much I appreciated all the assistance and kindness you showed towards me. It meant a lot especially as I am nervous of the internet. You are true professionals..

Best Wishes.

D. S said...
Dear Terrys,
I have just purchased some curtains from your website and I am very pleased with your service. The curtains are very good value, your delivery service with the tracking code was most helpful, and the curtains were delivered without delay. It is a pleasure to do business with a company that delivers in every sense.
Thanks a lot.
(feel free to use this email as a testimonial if you wish)

J. H said...
Hi There

I have ordered quite a few curtain tracks, curtains and bedding from you, and would like to say that you really are a super shop. I am really happy with your products and informative email service and delivery is so fast and reasonable. I am not often compelled to contact shops in this way but you guys really are exceptional :)

Thank You and I will definately recommend you to everyone I know who needs your products :)

Kind Regards

C. F said...
I just wanted to say how pleased I was with your prompt service. The fabric and lining I ordered was excellent . I will definitely use your company again. Please feel free to post my comments on your websit comments box.

L. F said...
I received my order 6 days after placing it which, for the Highlands and Islands of Scotland, is great. I was delighted with the fabric, its price, ease of ordering - in fact everything about your service. Thank you.

M. C said...
Hi there,
Just wanted to drop a line to say thank you ever so much for providing such a prompt and efficient service. My curtain poles arrived today and I'm absolutely delighted. Thanks again.

M. H said...
Dear Sir/Madam, I would like to express my delight at receieving the blind I ordered on the 4th February 2009. The service was excellent and delivery outstnading considering we have had snow this week. I would like to Thank all the people involed. Yours faithfully

M. W said...
I would just like to say thank you for a stress free fabric shopping experience. I am delighted with the order and cannot believe it took this long to discover you!

C. H said...
Just a note to thank you for the fantastic service in sending me additional brackets for my curtain pole when there were no spares available to buy. It is very much appreciated and I'll be recommending you.

K. A said...
Would just like to say that I have found your website so easy to use and the range you have is fantastic. I have been searching all over for fabrics, and this is by far the best company I have come across.

P. A said...
Thank you for such an excellent service. I am really impressed next day delivery and ordered on a bank holiday. Will certainly recommend you to others.

E. G said...
I received the curtains I ordered today in perfect condition.

They are the same pattern as a pair previously received in a different colour which are absolutely superb

They arrived very quickly and your service is brilliant and will certainly be buying from you again and will definately be spreading the word around with my friends and family.

A. L said...
Just want to give some positive feedback. I recently ordered 2 pairs of Hemsley ready made curtains, and I must say I am thrilled with them, very good quality, and such a competitive price. I'm also impressed with the service, free delivery and within 2 working days - I was also able to track the delivery so I could see roughly when to expect it. Great service. I shall certainly return.

T. W said...
Just a quick note to say how happy I am with my order.
Not only did the correct items arrive promptly (at a good price), but one of your employees kindly managed to increase my order, at my request, over the phone the morning after I placed the order. That way I managed to avoid another postage charge.
Many thanks for an excellent service, when so many other suppliers are severely lacking.

K. M said...
Just wanted to say a big thank you for such a fantastic service. I ordered a Bedspread online late yesterday afternoon. I paid for standard 2-3 day delivery from despatch and I received it 9.30 am this morning !! Can't ask for better than that. Kind regards.

J. S said...
I would like to thank you for a wonderful service. Too often people are ready to complain but very rarely praise. I sent for some curtain samples, which arrived with no charge, making it easy for me to choose the curtains suitable for my room. The curtains came very quickly and have transformed my room. After xmas we are decorating all our bedrooms and will be buying all my curtains from terrys fabrics. Thank-you for an excellent service.

D. L said...
Hello there,
I placed my first order with your company this week and just wanted to say how pleased I am not only with the quality of goods but also with the service I received.
I would not hesitate to use "Terrys" in the future and will certainly recommend you to family and friends. Thank you very much !

S. L said...
I would just like to thank you for the prompt service I received on my recent order,

I ordered a pair of Havard curtains and they were hanging in my lounge three days later! This was exceptional service which was greatly appreciated. I am also very pleased with the quality of the curtains. It is always difficult to gauge the quality of things when buying over the internet, but I was not disappointed in this case.

I have passed your name onto various friends so you may receive more orders from the Grimsby area. I will definately use you again and once again thank you for your very quick service.

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