Shop with Confidence

 

At Terry's Fabrics we strive to offer the very best service and sell quality products at value for money prices.

Here are 8 reasons why you truly can shop with confidence at Terry's Fabrics:

Terry - Terry Baskeyfield, Managing Director
 

Most of the items we sell come with our no quibble returns guarantee. This means if you are unhappy with your purchase for any reason you may return it (at your own cost) within 28 days. For full details of our no quibble returns policy please see our terms & conditions.

Items that qualify for this are clearly marked on their product page with the "No Quibble Returns" banner.

 

We pride ourselves on providing excellent quality products for your home at prices that are the best available on the market. That is why we offer a price match policy.

If you see the exact same product cheaper on a competitor's website we will do our best to match the delivered price. Simply click the "Price Match" link on the product in question and submit the details including the cost of postage.

For full details on our Price Match policy please see our terms & conditions.

 

We understand that trusting us to keep your details secure is important to you. That is why we offer the best solution we can to keep your details secure whilst shopping online with us. We achieve this in a number of ways:

  • We are certified with GlobalSign which helps you to be sure that you are dealing with a legitimate company, and that the information on our secure pages is encrypted with 128 bit security. This can be verified by clicking the GlobalSign logo that appears on all pages of our site.
  • We use a secure online payment partner called SagePay so when you enter your card details these are stored and process by SagePay, using their super-secure servers. While you may enter your details on our secure page, we use the latest in secure systems, and we do not store your credit card details in our system. We send them to SagePay, who then simply provide us with the payment information and a unique reference. They hold your card details and are security verified to the highest standards possible.
  • We also accept payments on orders below the value of £125 through PayPal. By using PayPal your details are stored and processed by PayPal on their highly secure servers, and we receive only the payment and reference information, so we don't get any card/bank details.

Therefore you can feel confident when completing your order with us.

 

We pride ourselves on giving the best customer service possible. We have been selling soft furnishings for over 40 years, and we have a dedicated and knowledgeable team of customer service advisors that are here to answer any pre-sales questions and assist with order related queries. Some of our team have been with us for over 20 years, and can use their knowledge and expertise to ensure you get the best advice and customer service possible.

For pre-sales enquiries, in order to provide a more efficient service we use an online support ticket system where we can assist you via email. To get in touch with us simply fill out our contact form.

In the event that you place an order with us, your confirmation email will have a copy of your order, together with our customer service telephone number, so that in the unlikely event of a delivery problem, you can call one if our team, who will assist in ensure your problem is resolved promptly and efficiently.

 

Most of our items are shipped using our courier FedEx. Once your order is shipped we send you an email to confirm this, as well as an email from Fed Ex with a unique link to your tracking number. You can just click this link and be taken directly to the FedEx website and see exactly where your parcel is. This way you'll be able to see where your parcel is within the FedEx network and when you can expect to receive your item.

Alternatively you can use the "Where's my stuff?" banner at the right side of the page and choose the courier that your parcel is being delivered with.

 

We offer a 24hr delivery service on most in stock items. This means that you should receive your item within 24 hours of it being dispatched from our warehouse. Therefore if you order before 2pm Sunday to Thursday, and choose 24hr delivery then you should receive you parcel the very next day.

Please be aware that the 24hr delivery is from the day of dispatch and does not cover weekends and bank holidays. Please also be aware that if items are not in stock or display a processing time (such as 2 days) this will affect the date of when we will dispatch your order. All courier times are from the date of dispatch.

 

We hold stock on the majority of items that we sell in our distribution warehouse. This helps us to process and dispatch your order as fast as possible, meaning you can receive your items quicker. You can see the stock we currently hold for an item by viewing the item page and the stock status will appear next to the Buy button.

We update our stock levels every 20 minutes to ensure this information is as accurate as possible.

 

We are a specialist soft furnishing retailer, and therefore we do not simply buy cheap products. We believe that the products we sell should be of a high quality which is why our product team strive to stock the site with the best quality items.

This means that you may see cheaper alternatives to our products elsewhere, some of which may not have passed our rigorous selection procedure. However, we select products based on their quality vs price, and not just price.

You can therefore be confident that when buying form us you will get the very best value possible.

We are always happy to hear feedback on the quality of our products so please get in touch with us if you have any comments, questions or concerns regarding this.

 
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