Pre-Sales Queries

To help you make the right choice before ordering our fabric or made to measure items you can order upto 10 samples completely free. In most cases, we've found that this is sufficient to allow our customers to make a decision when buying our products.

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you.

If you would like help and advice on how to use our roman blind kits then please see our blind kit advice page. It has a calculator that advises what blind size you will need, as well as how many fabric folds are required. It also covers advice on adding fabric joins, making lined or unlined blinds, and using cassette and corded headers.

Please note that our roman blind kits contain everything you will need to make your roman blinds, including the track, cord, tape, bars (including weighted bottom bar) and a full set of instructions.

How to measure for curtains

If you would like to measure your window for ready made curtains then please use our simple curtain size calculator. Just enter your curtain type, window width and our calculator will advise the best size curtains for your window. Alternatively for made to measure curtains we have a number of useful videos on our measuring guides page. We also have a handy buying guide called: How do I measure for ready made curtains? This guides covers measuring for width, taking into account fullness and your required finished length.

How to measure for blinds

If you would like help and advice on how to measure your window for blinds then please see our simple measuring videos, they cover both measuring inside and outside of the recess. Alternatively you can read one of our guides:

• Measuring for roller blinds.
• Measuring for vertical blinds
• Measuring for venetian blinds
• Measuring for wooden blinds

For more help with blinds please take a look at our blind buying guides.

How to measure for poles

To measure your window for a curtain pole please use our simple curtain pole calculator. Just enter your window width and our calculator will advise the best size pole for your window. Alternatively read our pole measuring guide for how to measure your window for curtain poles.

How to measure for tracks

If you would like to measure your window for use with curtain tracks then please use our simple curtain track calculator. Just enter your window width and our calculator will advise the best size track for your window. Alternatively read our track measuring guide.

Measuring for pelmets and wraps

If you would like to measure your window for pelmets and wraps then please read our handy measuring guide.

In order to ensure you order, and receive the correct samples, all samples requests must be submitted online.

The reason for this is that when you receive your samples in the post, you will also receive the product codes for the product, so that should you wish to order the fabric, you will be able to order the correct design and colour to match the sample.

Also, if you are a registered user on our website you can log into your account and look at your order history, which will show you the samples you previously ordered.

To order samples from our website, simply browse through our selection until you find the item you like. If there are samples available you will see a “Request Sample” button.

To order a sample click on the "Free Sample" button and a sample will then be added to the shopping basket. There is a maximum amount of 10 samples we can supply for free.

When you have selected all the samples you require, click “Checkout” and complete your order details.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 10 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon. 

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you. 

Yes, we can send samples of all our fabrics, our extensive range of made to measure curtains and made to measure blinds . If samples are available for a product there will be a "Free Sample" button on the product page.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 10 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon. 

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you. 

Nearly all the curtain poles and tracks on our website have the fitting instructions available to view online.

Select the curtain pole you are interested in and at the bottom of the screen you will see an option to view fitting instructions.

Select this option, which will download the fitting instructions in .PDF format, which can be printed if required.

Each fabric on our website has all the details you will need to decide whether it is suitable for your requirements. Select any fabric from the fabric section to see information about it, including:

• Name/Design
• Colour
• Fabric Width
• Pattern Repeat
• Composition
• Care Instructions

Should you need any further information about a particular fabric then feel free to contact us and we will do our best to provide this for you.

All of our ready made roller blinds can be trimmed to size, and all necessary instructions are included in the pack.

The fabric of the blind can be cut with a sharp pair of scissors or knife, and the aluminium top tubes can be cut easily with a hacksaw.

Alternatively we now offer a full range of made to measure roller blinds at fantastic prices meaning that in some cases it’s not worth the effort to cut them down yourself!

Terry's Fabrics will send regular free newsletters to everyone who subscribes to www.terrysfabrics.co.uk via the sign up page.

The costs involved in producing a catalogue containing all our products would mean we would not be able to offer the best quality goods at such competitive prices - Terry's Fabrics prefer to offer our customers the best deal available.

All products are therefore available to buy online, and unfortunately no catalogue is available.

Unfortunately this payment option is no longer available, and the only payment option now available online is to pay by credit/debit card or by PayPal (we only accept PayPal for orders up to £125).

We treat the security of your information very seriously. For this reason we use an online payment system offered by Sage Pay.

When you choose to pay for your order from our website, you will be transported directly into the secure website operated by Sage Pay, and they process the transaction on our behalf.

Once you have completed the payment, you will be transported back to our website page to confirm your order.

We never receive your credit card details, and are simply provided with the payment, and a reference. All your credit card details are stored by Sage Pay for maximum security using their super secure servers and systems.

Credit/Debit Card

You can pay for any orders made online with us using a debit or credit card. Your payment details are processed by our secure payment gateway which will ensure that your details are kept safe and secure. This payment method accepts most major credit and debit cards. You'll be presented with a list of accepted cards at the payment gateway. Please note that we only accept UK registered cards.

PayPal

Alternatively orders less than £125 in value can be paid using PayPal. If you have a PayPal account you can use your bank account or card to pay for your order. If you are paying via PayPal please ensure that your delivery address is confirmed and verified as we reserve the right to cancel orders with unconfirmed addresses as a security precaution to protect both you and ourselves from fraudulent transactions.

Unfortunately due to changes in the credit card regulations, we no longer take credit card details over the telephone, and all orders must be placed online.

The reason for this is that the internet is now a more secure place to pay for your goods, as we never actually get your credit card details. All your credit card details are entered into Sage Pay's own website who then process and store all your details in their data centre. We only get the payment and a reference to deal with queries.

Therefore all your credit card data is stored on Sage Pay's super-secure servers, and not us, as we feel this is the most secure option.

We also accept payments through PayPal, so if you have an account you can enter your details and the payment will come from your account or you can also pay by card using the PayPal system, even if you are not registered with them.

We have put together a comprehensive guide on how to attach and dress your curtains, please see our measuring guide.

To do this follow these simple steps:

1. Go to the blind fabric you are interested in
2. Enter your measurements, into the size boxes in centimetres
3. Once you have entered your measurements, click calculate price
4. You will then be given a price for a blind in the fabric selected for the size you require
5. If you require any further option or special finishes to your blind, then select these and click calculate price again. This will give you your final price
6. Once you completed your quote click "Add to Basket" and complete the checkout process to place your order

Our fabrics are not usually fire retardant, and therefore while they may be suitable in terms of the weight of the fabric for upholstery, they will require treating to the relevant British Safety Standard before you may use them to cover furniture or other items in your home.

All the co-coordinating accessories for our curtain poles are available online.

To order any accessories (including bay return kits), select the item you require from the product page list, and then click the "Add To Basket" button.

If you cannot find the items you are looking for on the product pages, then try looking in our pole spares section, for a full range of spares at reduced shipping rates.

Yes, each blinds can be cut down by 3" from each side, meaning our range of blinds should fit any window.

You can use a small hacksaw to cut the headrail, and purchase a blind cutting tool to professionally trim the slats of the blind. There is a depth guide to ensure you trim the same amount from each slat to make it as easy as possible.

The tool rounds and profiles the edges as well, allowing you to achieve custom blinds at a fraction of the cost.

The blind also contains full instructions on how to shorten the blinds.

Yes, there is enough room on the wooden blinds to allow you to trim up to 3" off each side. Although this is possible we do not recommend this as the wood may crack or splinter. We cannot accept returns on any blinds that have been modified or trimmed in any way.

Please note that you need to extreme take care when cutting the blinds to ensure that you do not cause injury to yourself, and also that you do not damage the blind.

If you need a bespoke sized wooden blind then we offer a made to measure blind service to save you the time and hassle of cutting your own blinds, all available at a great value price.

In the event that a product is out of stock we endeavour to show a stock due date on the product page. This date comes directly from the supplier and is the best, most relevant and most up to date information we have regarding when a product will be back in stock. 

Should a stock due date not be available on the product page, then unfortunately the supplier hasn't given us a date for the product in question. If you still need to know when a product is likely to be in stock then feel free to contact us and we may be able to inquire further with the supplier, should they have more information.

Even though we stock a lot of the items we sell within our warehouse, in some instance you may find that we have less in stock than you wish to order. If this happens, then as long as you are able to add the required amount to your basket then that means we will be able to fulfil your order. 

So under these circumstances if you place your order, then we will order this directly from the supplier. Once it is then received within our warehouse we will dispatch it to you. If you take a look at the product page then you should see a dispatch time, which indicates how long it will take for the supplier to send it to us.