Pre-Sales Queries

To help you make the right choice before ordering our fabric or made to measure items you can order upto 10 samples completely free. In most cases, we've found that this is sufficient to allow our customers to make a decision when buying our products.

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you.

In order to ensure you order, and receive the correct samples, all samples requests must be submitted online.

The reason for this is that when you receive your samples in the post, you will also receive the product codes for the product, so that should you wish to order the fabric, you will be able to order the correct design and colour to match the sample.

Also, if you are a registered user on our website you can log into your account and look at your order history, which will show you the samples you previously ordered.

To order samples from our website, simply browse through our selection until you find the item you like. If there are samples available you will see a “Request Sample” button.

To order a sample click on the "Free Sample" button and a sample will then be added to the shopping basket. There is a maximum amount of 10 samples we can supply for free.

When you have selected all the samples you require, click “Checkout” and complete your order details.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 10 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon. 

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you. 

Yes, we can send samples of all our fabrics, our extensive range of made to measure curtains and made to measure blinds . If samples are available for a product there will be a "Free Sample" button on the product page.

We realise that looking for samples to find that ideal colour and fabric for new curtains or blinds to add the finishing touches to your home is an exciting time.

To help you make the right choice we make the first 10 samples completely free and in the majority of cases, this number will be sufficient to base a buying decision upon. 

Please be aware, if you order more than 10 samples then only the first 10 samples will be dispatched to you. 

Unfortunately this payment option is no longer available, and the only payment option now available online is to pay by credit/debit card or by PayPal (we only accept PayPal for orders up to £125).

We treat the security of your information very seriously. For this reason we use an online payment system offered by Sage Pay.

When you choose to pay for your order from our website, you will be transported directly into the secure website operated by Sage Pay, and they process the transaction on our behalf.

Once you have completed the payment, you will be transported back to our website page to confirm your order.

We never receive your credit card details, and are simply provided with the payment, and a reference. All your credit card details are stored by Sage Pay for maximum security using their super secure servers and systems.

Credit/Debit Card

You can pay for any orders made online with us using a debit or credit card. Your payment details are processed by our secure payment gateway which will ensure that your details are kept safe and secure. This payment method accepts most major credit and debit cards. You'll be presented with a list of accepted cards at the payment gateway. Please note that we only accept UK registered cards.

PayPal

Alternatively orders less than £125 in value can be paid using PayPal. If you have a PayPal account you can use your bank account or card to pay for your order. If you are paying via PayPal please ensure that your delivery address is confirmed and verified as we reserve the right to cancel orders with unconfirmed addresses as a security precaution to protect both you and ourselves from fraudulent transactions.

Unfortunately due to changes in the credit card regulations, we no longer take credit card details over the telephone, and all orders must be placed online.

The reason for this is that the internet is now a more secure place to pay for your goods, as we never actually get your credit card details. All your credit card details are entered into Sage Pay's own website who then process and store all your details in their data centre. We only get the payment and a reference to deal with queries.

Therefore all your credit card data is stored on Sage Pay's super-secure servers, and not us, as we feel this is the most secure option.

We also accept payments through PayPal, so if you have an account you can enter your details and the payment will come from your account or you can also pay by card using the PayPal system, even if you are not registered with them.