Returning items which have the benefit of our no quibble refund guarantee is simple.
Simply pack up the items you wish to return to us complete with all original packaging, and enclose with that a copy of your original order indicating the items which you are returning.
Return these items to the following address:
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle under Lyme,
Once we receive the items back from you, then we will make the necessary refund to your credit card.
Please note that due to the banking system, once we have issued a refund it can take between 3 to 5 working days to appear on your credit card statement. We will normally notify you by email once we have performed the refund, however we ask that you forward all further questions to your credit card company should there be any further difficulty.
Alternatively, if you'd like to return an item you can now use our returns portal.