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Frequently Asked Questions

Shipping Quesions Answered.

Which areas of the UK qualify for free shipping

How and when will my order arrive?

Can I order goods to be shipped outside the UK?

How will my order be shipped?

How do I track my delivery after shipment?

Can I arrange a specific date for items to be delivered?

Do I need to be at home to accept deliveries?

If some of the items I have ordered are out of stock, do I need to pay extra for delivery?

Shipping Quesions Answered.

Q:	Which areas of the UK qualify for free shipping
A:	Free shipping to selected areas of the UK is available on orders over £100. The areas that qualifies for free shipping are the Mainland UK , excluding the Scottish Highlands and Islands. These excluded areas are unfortunately areas where our carrier charges an additional charge to us, which we are regrettably forced to pass on as a shipping surcharge. However the total cost of shipping does reduce on orders over £100 automatically to the standard surcharge. For full details of all applicable postage charges to ship to your destination, please add your items to basket, and insert your delivery address and postcode. Your shopping cart will then show the full amount of the shipping you will be charged.

Q:	How and when will my order arrive?
A:	Estimated delivery times are stated on each product we offer. Items showing as "usually ships from Stock" will usually ship within 1-2 working days. If we are unable to deliver within this time we will contact you and give you a delivery date to ensure this is convenient.

Q:	Can I order goods to be shipped outside the UK?
A:	At present we only ship goods to destinations in the UK, Ireland and other UK based Islands. For full details of places we ship to, please check out our shipping page.

Q:	How will my order be shipped?
A:	Depending on the size of your order, there will be a choice of shipping methods:- For small orders of fabric, tape and other small items, shipping will be by Royal Mail 2nd Class. For larger orders, and for all poles, blinds and tracks, shipping will be by our nominated carrier company, currently FedEx. Standard shipping is a 48 Hour service, and full online tracking details will be provided to you by email when your goods are shipped.

Q:	How do I track my delivery after shipment?
A:	We use the most appropriate carrier to deliver your goods to you - our main carrier is currently FedEx. However depending upon the items that you have ordered we may use an alternative carrier. When your order is shipped you will receive an email including a tracking code, with this number you will be able to check the status of your order directly with the carrier who is handling the shipment. (Note that you will not be able to track Royal Mail shipping methods) We have a 'Where's my stuff' page with links to all the carriers that we use - so that you can use the appropriate link there are examples of what tracking codes will look like for each. This 'Where's my stuff' page can be found by clicking the banner on the right hand side of any page on the terrysfabrics.co.uk website. If you have a Customer Account login the link to this page will also be in your Order History section just below the tracking number for Shipped orders.

Q:	Can I arrange a specific date for items to be delivered?
A:	At present it is not possible to have an order sent to you at a specific date or to postpone the delivery, we would therefore recommend that you check the availability of a product and delivery times to ensure that you are likely to be available for delivery of the item. In order to help our customers we do allow items to be despatched to a different address. The most popular option is to have items despatched to your workplace, so that one of your colleagues could sign for it, avoiding the item not being delivered and then having to arrange re-delivery. We have also found that despite the fact that we have a very high success rate in terms of delivery of our products that the small number of problems that we do have tends to be to residential addresses rather than business addresses. We would therefore always recommend where possible that customers have items delivered to their work address to ensure delivery.

Q:	Do I need to be at home to accept deliveries?
A:	All our deliveries need to be signed for unless it is a small package which can be sent through Royal Mail and pushed through your letterbox. If you would like your items to be left with a neighbour, then please leave a note at your delivery address when you are out giving delivery instructions. We can also deliver to your place of work, however it is advised to consider the size of the order to ensure you can take it home safely without damage occuring.

Q:	If some of the items I have ordered are out of stock, do I need to pay extra for delivery?
A:	Traditionally, we would not send orders until they can be met in full. However from time to time, depending on the item, we may send part orders. You would not incurr any extra shipping charges in this instance.